Sunday, December 19, 2010

Logic and decisions

Have you noticed that many people at work try to be logical at all times? Especially engineers and computer programers seem to have an excessive need to look for logic.  But is the world really a logical place? I don't think so. Nevertheless some people somehow seem to hope that logic will always prevail. This will not always be the case as I can show you on one example below.
A couple of years ago I was involved in a Project that was introducing an ERP system to smaller companies (<50 employees). The effort was meant to prove that this ERP system was suitable for these companies. The leaders of these companies though were not convinced that this ERP system could really address their needs but since they had executive level relationships to the ERP vendor they went along with it. For several months we were trying to show them how they could benefit from this system. It wasn't easy and logically it would have made sense to abort  this effort at some time but then the executive level relationship might have been scared. So we kept going and implemented the system. I'm not convinced that these companies really used the system long term, but that was not the point.  The important thing in this case was the relationship between the ERP vendor and these companies.
Instead of waiting for logic to prevail you have to recognize that you deal with people and we all will do illogical things. Expect it and don't be surprised by it!